Politique d’expédition
Shipping Policy
Each Haras Bucephale piece is prepared with care, packed with respect, and shipped from our stud in Normandy. We take pride in ensuring that your order arrives safely and beautifully — from our hands to yours.
Processing Time
Orders are prepared within 2–5 business days after confirmation. During launches or special collections, processing may take slightly longer, but we promise it will be worth the wait.
Shipping Options
We offer secure, trackable delivery within France and to selected international destinations. Shipping costs are calculated at checkout and vary according to your location and the weight of your parcel.
Delivery Times
- France: approximately 2–4 business days after dispatch
- Europe: approximately 4–8 business days after dispatch
- International: approximately 7–14 business days, depending on customs clearance
Once your order has been shipped, you will receive a confirmation email with your tracking number.
Customs and Import Duties
For international orders, local taxes or customs fees may apply upon arrival. These charges are the responsibility of the customer, as they vary according to each country’s regulations.
Lost or Damaged Parcels
If your parcel is delayed, lost, or arrives damaged, please contact us at haras@harasbucephale.fr and we will assist you immediately. Each shipment is carefully documented so that we can resolve any issue quickly and transparently.
At Haras Bucephale, we believe that every journey matters — from the creation of each piece to its arrival in your hands. Thank you for your patience and trust in our process.